FAQ
1. Do I need to book a table in advance?
We recommend booking in advance, especially on weekends and public holidays. You can make a reservation through the hotel reception or by contacting the restaurant directly.
2. Can I visit the restaurant without staying at the hotel?
Yes. WOOD Restaurant is open to all guests in the region for lunch and dinner every day.
3. What is included in the buffet breakfast?
A buffet breakfast with Prosecco is included in the accommodation rate for hotel guests. It offers a varied and satisfying start to the day before heading out to the mountains.
4. Is there a children’s menu?
Yes, we offer a separate children’s menu. You can view the dishes and prices at the link below.
5. Are vegetarian or gluten-free dishes available?
Yes. Vegetarian dishes can be prepared upon request based on the existing menu, while gluten-free options can be selected or adapted individually. Simply inform your waiter.
6. What are the restaurant’s opening hours?
Buffet breakfast for hotel guests: 7:30 AM–11:00 AM.
The restaurant is open to everyone from 12:30 PM to 11:00 PM, with the kitchen serving food until 10:00 PM.
7. Can you host a banquet or corporate event?
Yes. A private hall for up to 60 guests is available for banquets, family celebrations and corporate events. Details are arranged individually through the sales department.
1. Is there an additional fee for the kids' room?
No. The WOOD Kids’ Room is included in the accommodation rate for all hotel guests.
2. From what age can children stay in the kids' room?
There are no age restrictions. A professional animator supervises children of all ages every day.
3. What are the kids' room opening hours?
The kids’ room is open daily from 10:00 AM to 2:00 PM and from 3:00 PM to 9:00 PM.
4. Is a babysitting service available?
Yes. A private babysitting service is available for an additional fee. For details and reservations, please contact the hotel reception.
5. Can parents leave their child in the kids' room while visiting the SPA?
Yes. An animator is always present in the kids’ room and is responsible for the children’s safety and entertainment.
6. Is there a daily activity program, or do children play on their own?
The kids’ room offers a daily program of activities led by an animator. The schedule changes every day, providing new games, creative workshops and entertainment for children.
1. Is the transfer service available to all hotel guests?
Yes. The WOOD Hotel transfer service is available exclusively to hotel guests at special rates, subject to vehicle availability. The transfer may not be available if it has already been booked by other guests.
2. What are the transfer operating hours?
The transfer service operates daily from 8:00 AM to 7:00 PM.
3. How can I book a transfer?
Please contact the hotel reception in person or by phone. We recommend booking your transfer at least 24 hours in advance.
4. Can I book a transfer from the railway station to the hotel?
Yes. We provide transfers from Tatariv-Bukovel Railway Station directly to the hotel, ensuring a comfortable and hassle-free journey.
5. Is a transfer to Bukovel available?
Yes. You can book our transfer service for trips to and from Bukovel Resort. Please check availability and departure times with the hotel reception.
6. Can I book a trip to Huk Waterfall or Yaremche?
Yes. We organize transfers to many of the region’s most popular attractions, including Huk Waterfall, Yaremche, Dinopark, Mykulychyn, and other nearby destinations.
7. Are your prices lower than regular taxi fares?
Yes. WOOD Hotel guests enjoy special transfer rates that are generally more affordable than local taxi services, making it one of the exclusive benefits of staying at our hotel.
1. Is parking at WOOD Hotel free?
Yes. Parking on the hotel grounds is complimentary and included in your stay. Unlike many hotels in the region, there is no additional parking fee.
2. How many parking spaces are available per room?
One parking space is allocated for each reserved room. If you are arriving with two vehicles, please contact the reception in advance to check the availability of an additional parking space before your arrival.
3. How do I find a parking space upon arrival?
When you check in, simply inform the reception or security staff that you have arrived by car. They will direct you to a convenient parking space within one of the hotel’s parking areas.
4. Are EV charging stations available?
Yes. The hotel offers two EV charging stations, as well as an additional high-power outlet for guests using their own charging equipment. Charging is billed based on the actual electricity consumed.
5. How do I charge my electric vehicle?
Please contact the reception. Our staff will assist you with connecting your vehicle to the charging station and answer any questions you may have.
6. Do I need to reserve a parking space or charging station in advance?
No. Reservations are not required. During periods of high demand, our team will organize a charging schedule to ensure every guest has the opportunity to charge their vehicle before continuing their journey. Simply let us know your plans when you check in.
1. Is there an additional fee for ski equipment storage and drying?
No. Access to the SKI Room, including secure equipment storage and boot drying facilities, is included in the accommodation rate for all WOOD Hotel guests.
2. Can I rent ski equipment if I don't have my own?
Yes. Next to the SKI Room, you’ll find a rental and retail area offering skis, snowboards, helmets, protective gear, and ski clothing. Please contact the reception for current availability and pricing.
3. Is the equipment suitable for beginners?
Yes. Our team will help you choose equipment that matches your skill level, height, and individual needs.
4. When is the SKI Room open?
The SKI Room operates during the winter season. Please contact the reception or follow WOOD Hotel’s social media channels for the exact opening and closing dates each year.
5. Can I leave my equipment there for several days?
Yes. Your equipment can be safely stored in the SKI Room throughout your entire stay at the hotel.
6. Does the SKI Room have a separate entrance?
Yes. The SKI Room and rental area have a separate street-level entrance, which is monitored by 24/7 video surveillance for your security.
1. Do I need to pay for workshops and events?
Most activities—including creative and cooking workshops, live music evenings, children’s entertainment, and seasonal events—are included in your stay. Guided excursions and outdoor mountain activities are available for an additional fee.
2. How can I find the current events schedule?
The latest schedule is available on the Events page of our website, on the WOOD Hotel Instagram account, and at the hotel reception.
3. Are events held all year round?
Yes, but the program changes with the seasons. Winter and summer feature different activities and experiences. We recommend checking the schedule when planning your visit.
4. Are there activities for children?
Yes. The program includes dedicated children’s activities and workshops designed for our youngest guests.
5. Can I arrange a private event or workshop for a group?
Yes. We can organize private activities and group events tailored to your needs. Simply contact our group sales manager when making your reservation, and we’ll help create a personalized program.
6. Do I need to book workshops in advance?
Most workshops have a limited number of places. We recommend signing up when you check in to guarantee your spot in the activities you’re interested in.
1. What is the capacity of the conference hall?
The conference hall accommodates up to 60 guests, depending on the seating layout. The total area is 120 m².
2. What equipment is available?
The hall is equipped with a projector, a 150-inch screen, a professional sound system, high-speed Wi-Fi, and a flexible layout suitable for various event formats.
3. Can catering be arranged for participants?
Yes. WOOD Restaurant provides coffee breaks, business lunches, and dinners tailored to your event. Hotel guests can also enjoy our buffet breakfast with Prosecco.
4. Is transfer service available for event participants?
Yes. We can arrange transfers from Tatariv-Bukovel Railway Station for corporate event participants.
5. Are team-building activities available?
Yes. Guests can enjoy a wide range of team-building experiences, including the SPA, outdoor swimming pool, mountain hiking, ziplining, ATV tours, horseback riding, and traditional Carpathian hot tubs. A full list of partner activities is available upon request.
6. How can I request a commercial proposal?
Simply submit an inquiry through our website or contact our sales department. We’ll prepare a personalized proposal based on the number of participants, event format, and preferred dates.
7. Can I combine a conference with a corporate retreat?
Absolutely. This is one of the most popular formats at WOOD Hotel. Start the day with business sessions, enjoy outdoor activities or the SPA in the afternoon, and finish with dinner at WOOD Restaurant—all as part of a complete, turnkey corporate experience.
1. When is the summer terrace open?
The terrace is open during the warmer months, typically from May to October, depending on weather conditions. Please check with the hotel reception or follow WOOD Hotel on Instagram for the current seasonal schedule.
2. Is the terrace open to guests who are not staying at the hotel?
Yes. The terrace is part of WOOD Restaurant, which welcomes both hotel guests and visitors from the surrounding region.
3. Are there live performances on the terrace?
Yes. During the warm season and weather permitting, some live music evenings and performances are moved from the restaurant indoors to the outdoor terrace. Follow WOOD Restaurant’s Instagram for the latest event schedule.
4. What is the view from the terrace?
The terrace offers panoramic views of the Carpathian Mountains and surrounding forest, creating a particularly beautiful atmosphere in the evening.
5. Do I need to reserve a table on the terrace?
The terrace is often fully booked, especially during live performances and special events. We recommend reserving your table in advance to secure the best seats with the finest views.
6. Can I order a hookah without ordering food?
Yes. There are no minimum order requirements. However, from experience, we can say that enjoying a hookah in the fresh Carpathian mountain air is even better when paired with one of our signature cocktails or a cup of tea from our bar menu.