This Privacy Policy (hereinafter — the “Policy”) defines how personal data of users of the website wood-hotel.com.ua (hereinafter — the “Website”) is collected, processed, used, and protected by Individual Entrepreneur (FOP) Kateryna Vasylivna Maksymchuk (Tax ID (ІПН/ЄДРПОУ) 3796007747) (hereinafter — the “Hotel”, “We”) in connection with the operation of Wood Hotel Resort & SPA.
By using the Website, making a booking, or submitting your details through forms on the Website, you agree to the terms of this Policy.
1. What Data We Collect
We may collect the following personal data:
- full name;
- phone number;
- email address;
- booking details (check-in/check-out dates, number of guests, room category);
- technical data (IP address, device type, cookies, on-site behavioral data — via analytics services).
2. Purpose of Processing Personal Data
We process personal data for the purposes of:
- creating and confirming bookings for rooms and services;
- communicating with the Guest regarding stay details;
- providing consultations and processing inquiries submitted through Website forms;
- informing about promotions, special offers, and Hotel news (with user consent);
- analytics and improvement of the Website;
- complying with the requirements of Ukrainian law.
3. Legal Basis for Processing
Personal data is processed on the basis of the consent of the data subject, given by completing forms on the Website, and in accordance with the Law of Ukraine “On Personal Data Protection.”
4. Disclosure to Third Parties
4.1. We do not sell or transfer personal data to third parties for marketing purposes without the user’s consent.
4.2. Data may be shared with:
- online booking services and payment systems — for processing payments and confirming bookings;
- partners providing technical services (hosting, analytics, mailing services, CRM systems) — strictly to the extent necessary to perform their functions;
- government authorities — in cases provided for by Ukrainian law.
4.3. Any third party receiving such data is required to ensure its confidentiality and appropriate protection.
5. Cookies
5.1. The Website uses cookies to ensure proper functioning, analyze site traffic (e.g., Google Analytics, Meta Pixel), and personalize content.
5.2. By continuing to use the Website, you consent to the use of cookies. You may disable cookies in your browser settings, although this may affect the Website’s functionality.
6. Data Retention Period
Personal data is retained for as long as necessary to fulfill the purposes of its processing, as well as for the period established by Ukrainian law for the retention of related documentation (including accounting and tax records).
7. Rights of the Data Subject
You have the right to:
- obtain information about what data of yours is being processed;
- request correction of inaccurate data;
- withdraw your consent to the processing of personal data and request its deletion;
- object to the processing of your data for marketing purposes.
To exercise these rights, please contact us at: info@wood-hotel.com.ua.
8. Protection of Personal Data
We implement technical and organizational measures to protect personal data from unauthorized access, loss, destruction, or disclosure.
9. Changes to This Policy
We may update this Policy from time to time. The current version is always published on this page. We recommend reviewing it periodically.
10. Contact Information
Individual Entrepreneur (FOP) Kateryna Vasylivna Maksymchuk, Tax ID (ІПН/ЄДРПОУ) 3796007747 Registered address: Ukraine, 54003, Mykolaiv region, city of Mykolaiv, Chkalova St., building 84, apartment 31 Wood Hotel Resort & SPA (place of service provision) Yablunytsia village, Heroiv Maidanu St. 135, Ivano-Frankivsk region Phone: +38 (066) 336 33 00, +38 (067) 336 33 00 E-mail: info@wood-hotel.com.ua